Terms & Conditions

By using Central Cat's services — in person at either branch, through www.centralcats.id, or through any of our other channels — you confirm that you have read, understood and accepted the Terms & Conditions below.

This is an English rendering provided for convenience. The Indonesian version is the binding text; if the two ever disagree, the Indonesian version prevails.

1. Bookings and Cancellations

• Grooming bookings for the same day must be made by 16.00 WIB at the latest.
• Please cancel at least 2 hours before your scheduled time, via WhatsApp.
• Central Cat's may decline or reschedule a service if your cat is not in a fit condition to be groomed — fever, open wounds, contagious illness and similar.

2. Your Cat's Condition and Responsibility

• You must tell us about your cat's health, medical history and temperament before the service begins.
• Central Cat's is not responsible for a deterioration in health caused by a condition that was not disclosed to us beforehand.
• If a medical emergency arises during grooming or boarding, we will contact you immediately and may refer your cat to the nearest veterinarian with your consent.
• You are responsible for all veterinary costs arising from a condition that existed before the service.

3. Cat Hotel (Boarding)

• Boarding is charged per night, starting from Rp 75,000 per night.
• We recommend bringing your cat's usual food, to avoid a sudden diet change upsetting its digestion.
• Check-in and check-out follow branch opening hours (08.00–21.00 WIB).
• Cats showing symptoms of a contagious illness cannot be accepted for boarding, for the safety of the other animals.

4. Home Service and Pick-Up

• Home service and pick-up depend on your area and the schedule available. Please confirm with us on WhatsApp first.
• Any transport charge for pick-up will be confirmed when your booking is confirmed.
• You must make sure your cat is secure in a carrier during collection and return.

5. Payment

• Payment is made after the service is completed, or as otherwise agreed for home service.
• We accept cash and bank transfer. Available payment methods are confirmed at booking.
• Prices may change at any time. The price that applies is the one confirmed when you book.

6. Limitation of Liability

Central Cat's is committed to doing the best job we can. Even so, we cannot guarantee that every animal reacts the same way to grooming. We are not responsible for:

• Ordinary stress from grooming in a cat that is not used to it.
• An allergic reaction to a product where the allergy was not known to the owner beforehand.
• A hidden medical condition that only comes to light during the service.

7. Intellectual Property

The Central Cat's brand name and logo are formally registered with the Directorate General of Intellectual Property (DJKI) of the Republic of Indonesia:

• Registration number: IDM001047956
• Mark: CENTRAL CAT'S + LOGO
• Class: 44 — Pet care services
• Registered: 10 January 2023
• Protected until: 13 January 2032

All website content — text, images, mascot, logo and other visual material — belongs to Central Cat's and is protected by copyright. Copying, distributing or otherwise using this content without written permission from the trademark owner is prohibited.

8. Changes to These Terms

Central Cat's may change these Terms & Conditions at any time. The current version is always published on this page. Continuing to use our services after a change is published counts as acceptance of that change.

9. Contact Us

Questions about these Terms & Conditions can be sent to:

• Central Cat's — Management Team
• 📧 Email: customercare [at] centralcats.id
• 💬 WhatsApp: 0821-1182-7798
• 🌐 Website: www.centralcats.id